Plumbing company streamlined calls and scheduling with remote CSR support.
BlueWave Plumbing Solutions is a family-owned plumbing business in Dallas, Texas, specializing in residential and light commercial plumbing repairs, water heater installations, and emergency services. With a strong reputation for reliability, their client base had grown steadily over the years, but internally, their team was stretched thin.
By early 2024, call volume had tripled compared to five years earlier. Their in-house customer service representative struggled to keep up with the phones, scheduling software, and inbound inquiries, often missing calls entirely. This resulted in lost jobs, frustrated customers, and a stressed-out team. Hiring locally proved expensive, with high turnover and long training periods.
QuickStaffers stepped in to provide a fully trained remote CSR who could handle call intake, job scheduling, and customer follow-ups. The remote CSR integrated seamlessly with BlueWave’s scheduling software and provided coverage during peak call hours. QuickStaffers also trained the CSR to upsell maintenance plans, turning inbound calls into revenue opportunities.
Within 60 days, missed calls dropped by 85%, average booking rates improved by 23%, and the CSR generated an additional $8,500/month in maintenance plan sales. The owners reported feeling more confident leaving the office without fearing missed opportunities.
"QuickStaffers didn’t just give us a CSR — they gave us back our time and sanity. Our customers are happier, our schedule is smoother, and we’re making more money than before."
.jpg)
.jpg)