Pest control business increased bookings with proactive outbound calling strategy.
Guardian Pest Services provides pest management solutions to homeowners and small businesses in Phoenix, Arizona. Known for eco-friendly treatments, they built a loyal customer base, but seasonal slowdowns often left their schedule looking patchy.
The company relied heavily on inbound calls and referrals. During slower months, the team had no dedicated strategy to fill the schedule, and technicians sometimes went home early. Hiring a local outbound caller was costly, and previous attempts resulted in inconsistent performance.
QuickStaffers provided an experienced outbound caller who specialized in appointment-setting for service industries. The caller was trained to reach out to past customers, follow up on quotes, and offer seasonal promotions. The role was part-time but strategically scheduled during low-demand weeks to maximize impact.
In just three months, Guardian Pest Services saw a 37% increase in booked appointments during off-peak periods. Technicians’ schedules were full even in slower seasons, leading to a $12,000/month revenue boost. The outbound caller also identified cross-sell opportunities, resulting in several premium service upgrades.
"We used to dread the slow season, but now it’s just another busy month. QuickStaffers found us someone who can fill our schedule like magic."
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